Identify, engage and sell.

One platform for venues in hospitality and entertainment. Find your audience, keep it in one place, and sell to it again, with ticketing, bookings, customer data and marketing all in the same system.

The Capacity dashboard Active ad campaigns An automation flow Live door check-in Sessions by day and hour A new table booking

Some venues are always full. Some can hardly get anyone through the door. The difference is knowing exactly who fills the room.

Capacity closes the gap between your data and who actually turns up. One platform that connects everything your venue already runs, so you can identify your customers, target them properly, and keep them coming back.

Everything you run,
in one flow.

You sell the ticket. You take the booking. You answer the enquiry. Capacity keeps all of it joined up, so the person who turned up on Friday is the person you can reach on Monday.

Capture

Every ticket, booking, enquiry and sign-up lands in one place, the moment it happens.

  • Ticketing and bookings
  • Enquiries
  • Forms
  • WiFi sign-ups
  • Till

Profile

Those records stop being rows and become a customer you can name.

  • Customer profiles
  • Website analytics
  • Spend history

Reach

Take them back out on the channels you already pay for.

  • Ads
  • Email and SMS
  • Socials
  • SEO and location pages
  • Reviews

Answers

Ask what happened, and what to do about it next.

  • Ask anything
  • Reports
  • Alerts

Unified inbox

Every enquiry, one inbox

Email, SMS, WhatsApp and socials land in a single thread, with each customer’s full history attached. Reply in minutes, not days. No booking slips through.

  • One thread per customer, whatever channel they used
  • Their bookings, spend and history sit beside the message
  • Saved replies for the questions you answer every day

Campaigns

Launch campaigns in clicks

Email, SMS and paid ads to exactly the right people, from the same screen where you watch the results land. Spend, sales and return, side by side.

  • Audiences built from who actually turned up
  • Email, SMS and paid ads from one screen
  • Spend against sales, not against impressions

Smart profiles

Know every customer

Ticket buyers, table bookings, WiFi sign-ups and socials merge into one profile. Tagged automatically, GDPR-safe, and ready to target.

  • Tickets, bookings, WiFi and till merged into one record
  • Tagged automatically by what they book and spend
  • Consent tracked per channel, GDPR-safe end to end

Ticketing

Sell under your own brand

Your own ticketing and booking, on your own site. You set the fees, you keep the customer, and every sale lands in the same place as everything else.

  • Your brand on the checkout, not someone else’s
  • Booking heatmaps and year-on-year comparisons
  • Quiet weeks flagged while there is still time to act

Socials

A week of posts, one sitting

Plan and schedule across every platform at once, then see which posts actually sold tickets rather than which ones got likes.

  • Plan and schedule every platform in one pass
  • Posts measured against sales, not likes
  • Comments and DMs drop into the same inbox

Intelligence

An AI that knows your venue

Ask anything in plain English and get an answer in seconds, from your live data, with the takeaway attached. It flags what needs attention before you think to ask.

  • Ask in plain English, get the number and the why
  • Answers from your live data, not a generic model
  • Flags what needs attention before you go looking

Reports

Reports that write themselves

One click. Every number that matters, written up and ready for the Monday meeting.

  • Every number that matters, in one click
  • Written up in plain English, not a raw export
  • Scheduled to you, or to the whole group

One platform. Live in days.

Selling, capture and marketing in the same system, so nothing has to be rekeyed between them. We start from what you already run rather than asking you to begin again, and you are live in days rather than weeks.

01

Sell

Your own ticketing and booking, on your own site under your own brand. You set the fees, you keep the customer.

02

Capture

Every sale, enquiry, sign-up and till transaction lands in the same place, matched to a person.

03

Market

Ads, email, SMS and socials from the screen you measure on. No exporting, no second dashboard.

04

Or hand it over

Want it run for you? Our team works inside the same platform. Same data, none of the doing.

All your data in one place.

Capacity reads from every tool your venue already runs and writes back to them, so nothing sits in a silo of its own.

See all integrations

Questions,
answered.

Anything else, ask on the demo.

What exactly is Capacity?

One platform for running your brand’s marketing and customer side. We bring your ticketing, bookings, enquiries, socials, campaigns and sales together, then help you reply faster, launch campaigns, and see exactly what is bringing people in.

Do I need a marketing team to use it?

No. That’s the point. Capacity gives a venue the output of a full team without hiring one. We handle the admin and the analysis; you make the calls. Multi-site groups run every venue from one screen.

Can we keep selling where we already sell?

Yes. Capacity gives you your own ticketing and booking under your own brand, but we also read from DICE, Skiddle, FIXR, Eventbrite and the rest. Run both, or move across when it suits you. Either way the customer data lands in one place.

How long does setup take?

Days, not weeks. We connect your accounts on a free setup call and shape the platform around how your venue actually works. Nothing to install.

How much does it cost?

Plans scale with your estate. We bill a fixed monthly subscription per site or organiser, so you know the number before you start. We’ll walk you through exact pricing on the demo once we understand your setup. No hard sell, no lock-in surprises.

Is our customer data safe?

Yes. Data capture and messaging are GDPR-compliant end to end, your data stays yours, and we will never sell it on. Export it whenever you like.

Ready to reach Capacity?

A 20-minute walkthrough, built around your numbers.
We’re onboarding a limited number of venues this quarter.

Book a demo