The operating system for venues.

Ticketing, bookings, guest data, messaging and reporting in one platform, so you know exactly who fills your room and how to get them back through the door.

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New bookingBooth 4 · 6 guests · Fri 22:00
2 tickets soldSaturday Residency · via Instagram
now
PS
Priya Shah5 sources, 1 profile
Regular
Visits9
Spend£417
Last in6 days
On the doorLive
486 / 600

Some venues are always full. Some can hardly get anyone through the door. The difference is knowing exactly who fills the room.

Capacity is the operating system for venues. It connects everything you already run, from the ticket to the till, so you can see who your customers are, reach them properly, and keep them coming back.

Enquiries

Every enquiry, one inbox

Website forms, email, WhatsApp and socials land in one place, with each customer’s history beside the message. Reply in minutes, and no booking slips through.

  • One thread per customer, whatever channel they used
  • Their bookings, spend and history sit beside the message
  • A drafted reply ready for you to check and send

Customer profiles

Universal customer profiles

Ticket buyers, table bookings, door scans, WiFi sign-ups and socials merge into one profile per person. Tagged automatically, GDPR-safe, and ready to reach.

  • Tickets, bookings, door scans and WiFi merged into one record
  • Tagged automatically by what they book and spend
  • Consent tracked per channel, GDPR-safe end to end

Ticketing

Take control of your ticketing

Ticketing and bookings on your own site, fully white-labelled. Your brand on every screen the customer sees, the list stays yours, and every sale lands in the same place as everything else.

  • Your brand on the checkout, not a marketplace’s
  • Booking heatmaps and year-on-year comparisons
  • Quiet weeks flagged while there is still time to act

Intelligence

An AI that knows your venue

Ask anything in plain English and get an answer in seconds, from your live data, with the takeaway attached. It flags what needs attention before you think to ask.

  • Ask in plain English, get the number and the why
  • Answers from your live data, not a generic model
  • Flags what needs attention before you go looking

Everything your venue runs, in one place.

Selling, guest data, messaging and reporting share one system, so every part knows what the others know.

Ticketing

Take control of your ticketing. White-labelled checkout on your own site, every buyer straight into your list.

Enquiries

One inbox for all your channels, with every guest’s history beside the message.

Customer profiles

Every ticket, booking, door scan and WiFi sign-up, matched to one person.

Till and POS

See your wet sales and trends, night by night and bar by bar.

WhatsApp

Community management and marketing, on the app your guests already use.

Social media

Schedule every platform in one pass, then see which posts actually sold.

Website analytics

What your site brings in, from the first visit to the booking.

Signup forms

Forms for your site, socials and the door that build the list.

Files

All your assets, centralised. Artwork, video, menus and contracts.

Reports

Every number that matters, written up in plain English for Monday.

Intelligence

Ask your venue anything, and get the answer from your own data.

One platform. Set up with you.

Selling, capture and marketing in the same system, so nothing has to be rekeyed between them. We build it around what your venue already runs and work with you directly, from the first call to long after you are live.

01

Sell

Your own ticketing and bookings on your own site, fully white-labelled. Your brand on every screen, and the customer list stays yours.

02

Capture

Every sale, enquiry and sign-up lands in the same place, matched to a person, with the till’s takings beside them.

03

Reach

Email, SMS, WhatsApp and socials from the screen you measure on. No exporting, no second dashboard.

04

Or hand it over

Want it run for you? Our team works inside the same platform. Same data, none of the doing.

All your data in one place.

Capacity reads from every tool your venue already runs and writes back to them, so nothing sits in a silo of its own.

See all integrations

Questions,
answered.

Anything else, ask on the demo.

What exactly is Capacity?

The operating system for venues. Capacity brings your ticketing, bookings, enquiries, messaging, socials and sales into one platform, so you know who your customers are, can reach them properly, and can see exactly what is bringing them in.

Do I need a marketing team to use it?

No. That’s the point. Capacity gives a venue the output of a full team without hiring one. We handle the admin and the analysis; you make the calls. Multi-site groups run every venue from one screen.

Can we keep selling where we already sell?

Yes. Capacity gives you your own ticketing and booking under your own brand, and connections to DICE, Skiddle, FIXR and Eventbrite are coming soon, so buyers there will land in the same place. Run both, or move across when it suits you.

How does setup work?

We do it with you. Our team connects your accounts, brings your existing customer data across and shapes the platform around how your venue actually works. Nothing to install, and you deal with the same people from the first call onwards.

How much does it cost?

Plans scale with your estate. We bill a fixed monthly subscription per site or organiser, so you know the number before you start. We’ll walk you through exact pricing on the demo once we understand your setup. No hard sell, no lock-in surprises.

Is our customer data safe?

Yes. Data capture and messaging are GDPR-compliant end to end, your data stays yours, and we will never sell it on. Export it whenever you like.

Ready to reach Capacity?

A 30 minute walkthrough, built around your numbers.
We’re onboarding a limited number of venues this quarter.

Book a demo