Know who comes in
for the usual.

Bookings, walk-ins on the WiFi and every enquiry, matched to the people behind them, and the tools to fill the quiet nights.

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The whole bar, on one screen.

Tonight’s bookings, the walk-ins on the WiFi, the till’s takings and the week so far, live while the tables turn.

What actually goes wrong.

You don’t know your regulars by name

The staff know the faces. Nobody can tell you who came in three times this month, or who quietly stopped.

Bookings arrive everywhere

A table for eight in the Instagram DMs, a birthday by email, a private hire on the phone. Whoever picks it up keeps it in their head.

Tuesday is empty and nothing fills it

The weekend looks after itself. The quiet nights get a poster by the till and a post nobody sees, and next Tuesday looks the same.

What Capacity does about it.

No new process behind the bar. The same week, recorded properly.

01

Every guest, one list

Table bookings, WiFi sign-ups, the QR code on the table and every enquiry land on one profile per person: how often they come, when they last did, and what they booked.

02

Every booking, one inbox

Instagram and Facebook messages, email, WhatsApp and your website form arrive in one place, with the guest’s history beside them and a reply drafted. Nothing sits unanswered over the weekend.

03

Quiet nights, filled on purpose

Pick the people who come in on weeknights, or who have not been in for a month, and give them a reason by email, SMS or WhatsApp. Then see who booked.

A quiet Tuesday,
filled.

A typical week at The Botanic, night by night: who booked and who walked in and joined the WiFi. Tuesday comes up short, so the weeknight regulars get a message, and the tables fill.

A typical week at The BotanicBookedWalk-ins on the WiFiThis Tuesday, from the message
56 Mon
66 Tue
78 Wed
120 Thu
216 Fri
250 Sat
106 Sun

Tuesday is your quietest night: 28 guests on average. 186 people have been in on a weeknight since August but not this month.

To weeknight regularsSent
186 people · WhatsApp and email

Quiz night is back this Tuesday from 19:30. Teams of up to six. Book a table

Sent186
Read88%
Booked11
This Tuesday+38 guests
TH
Tom HughesQuiz team of 6 · 19:30
+6
PS
Priya ShahTable for 4 · 19:30
+4
SO
Sam OkaforQuiz team of 5 · 19:30
+5
EP
Ella ParkTable for 2 · 20:30
+2
JM
Jess MorganTable for 3 · 20:00
+3
And 6 more bookings
+18

Built for how a bar actually runs.

Not a general marketing suite with a bar skin on it. Every part of this exists because a busy bar is full of people nobody was writing down.

Customer profiles

Every booking, WiFi sign-up and enquiry, matched to one person

Bookings and tickets

Table bookings and ticketed nights on your own site, under your own name

Signup forms

On the WiFi, on the tables and in your bio, building the list while you pour

Enquiries

DMs, email, WhatsApp and web forms in one inbox, with a reply drafted

WhatsApp

Your regulars on the app they already use, with consent recorded

Till and POS

Takings by hour and your best sellers, night by night

Social media

Schedule every platform in one pass, then see which posts brought people in

Reports

Your week, written up in plain English for Monday

Intelligence

Ask which night is slipping, and who to give a reason to come in

Questions,
answered.

Can guests book a table on our own site?

Yes. Bookings run under your own name on your own site, from the booking page to the confirmation email, and every booking lands on the guest’s profile. Connections to DICE, Skiddle, FIXR and Eventbrite are coming soon, for the ticketed nights you sell there.

Does it match what people spend at the bar to them?

No. The till gives you takings by hour and your best sellers for the whole bar, night by night. What each guest booked and how often they come sits on their profile. Square, EPOS Now and ICRTouch connections are coming soon.

What about guest WiFi sign-ups?

They become profiles like everything else, with consent tracked per channel, so someone who joined the WiFi on Friday is someone you can legally invite back on Tuesday.

Does this work for one bar or a group?

Both. A single bar runs on one screen. Groups run every site from the same one, with the numbers kept separate and added up.

We have no one to run marketing. Does that matter?

No. The lists, the messages and the Monday report are built to be run by whoever runs the bar. Or hand it over: our team works inside the same platform.

See it on your own numbers.

Bring last month’s bookings. We will show you who your regulars are, and which nights have room.

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